Privacy policy

PRIVACY POLICY

OVERVIEW

This Privacy Policy describes how Bellamia Collections (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bellamiacollections.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce our Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly submit to us through our Services may include: contact details such as your name, address, phone number, and email; order information such as billing address, shipping address, payment confirmation, email address, and phone number; account information such as username and password; customer support information such as the information you choose to include in communications with us. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information about how you browse and interact with our Site, including which pages you view, links and buttons you click, session replay and analytics data, and information about your device and browser, including your IP address, and other identifiers. Usage Data is collected primarily using cookies and similar tracking technologies, as described further in our Cookie Policy below.

Session Replay and Website Analytics

We use Contentsquare, a behavior analytics service, to better understand how visitors use our website and to improve your shopping experience. Contentsquare helps us see, for example, which pages are most useful, where visitors encounter difficulties, and how we can make our website easier to use. Contentsquare collects information about your visit, including: pages viewed; mouse movements, clicks, taps, and scrolling activity; the approximate date, time, and duration of your visit; your device type, screen size, operating system, and browser; and your approximate geographic location (city/region level, derived from an anonymized IP address). This information may be collected using cookies and similar technologies. Contentsquare does not record what you type into forms. Text entered into fields containing personal information — such as your name, email address, shipping address, and payment details — is automatically suppressed and is never captured in session recordings. Payment card information is processed by our payment providers and is not visible to or collected by Contentsquare. We use this information solely to analyze and improve our website and services. We do not use it to identify individual visitors, and we do not sell it or share it for advertising purposes. Contentsquare acts as our service provider and processes this information on our behalf under a data processing agreement. For more information, see Contentsquare's privacy policy. You can opt out of Contentsquare data collection at any time by visiting Contentsquare's opt-out page.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: companies who support our Site and Services, such as Shopify; payment processors who collect payment information to process your transaction; and when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties or third parties' privacy practices.

HOW WE USE YOUR PERSONAL INFORMATION

• Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and update your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. You may opt out of marketing communications at any time.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, and to protect the security of our Site and Services.
• Communicating with You. We use your personal information to provide customer support, and improve our Services, including to respond to your questions, comments, or concerns.

COOKIES

Like many websites, we use cookies and similar tracking technologies (such as pixels and web beacons) to help collect Usage Data described above. Cookies are small data files that are placed on your device when you visit a website, which enable us to recognize your device and store certain information about your preferences or past actions. For more information about cookies, and how to disable them, please see our Cookie Policy below.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include: with vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping); with business and marketing partners to provide marketing services; when you direct, request us, or otherwise consent to our disclosure of certain information to third parties; with our affiliates or otherwise within our corporate group; in connection with a business transaction such as a merger, financing, sale of assets, or acquisition; and to comply with applicable law or respond to valid legal process. We disclose the categories of personal information described above with the following categories of third parties: technology and support services, payment processors, data analytics providers (including Contentsquare), and shipping and fulfillment partners.

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, and are not responsible for their content or practices.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information, including the right to: access, correct, or delete your personal information; port your personal information to a third party; withdraw your consent to our processing of your personal information; opt out of the processing of your personal information for purposes of targeted advertising or the sale of personal information; and to not be discriminated against for exercising these rights. You may exercise any of these rights, where applicable, by contacting us using the contact details provided below.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may also have the right to appeal our decision, or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store, and process your personal information outside the country you live in, including in the United States. Your personal information is also processed by staff and third-party service providers in these countries.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@bellamiacollections.com or contact us at: Bellamia Collections

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COOKIE POLICY

WHAT ARE COOKIES

This Cookie Policy explains how Bellamia Collections ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website. Cookies are small text files placed on your device that allow us to recognize your browser, remember your preferences, and understand how you interact with our Site.

HOW WE USE COOKIES

We use cookies for a number of reasons, including to: keep you signed in and remember your preferences; understand how you use and interact with our Site; measure the effectiveness of our marketing campaigns; and personalize your experience and the content we show you.

TYPES OF COOKIES WE USE

Essential Cookies These cookies are necessary for the Site to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

Analytics / Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site.

Functional Cookies These cookies enable the Site to provide enhanced functionality and personalization, such as remembering your cart contents or display preferences.

Marketing / Targeting Cookies These cookies may be set through our Site by our advertising partners to build a profile of your interests and show you relevant content on other sites.

YOUR COOKIE CHOICES

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Site, though your access to some functionality and areas of our Site may be restricted. You can opt out of Contentsquare's data collection at any time by visiting Contentsquare's opt-out page.

CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons.

CONTACT

If you have questions about our use of cookies, please contact us at hello@bellamiacollections.com.

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ADDITIONAL PLACEMENTS

The clauses below are not part of the Privacy Policy or Cookie Policy documents themselves — they are separate insertions to be added to other existing pages, per your instructions.

FOR INSERTION INTO TERMS & CONDITIONS ("Use of Site" or "Privacy" clause)

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which describe how we collect and use information about your visit, including through analytics and session replay technologies.

FOR INSERTION INTO THE CALIFORNIA "DO NOT SELL OR SHARE MY PERSONAL INFORMATION" PAGE

We use analytics providers, including Contentsquare, that act as our service providers and process site-usage information on our behalf. We do not sell your personal information. If you opt out using this page or a Global Privacy Control signal, we will also suppress optional analytics technologies for your browser.