At Bellamia, we are committed to delivering beautifully crafted furniture designed to last. We want you to shop with complete confidence, so below you’ll find everything you need to know about our delivery, cancellations, returns, exchanges, and warranty coverage.

Order Changes and Cancellations

Your order will be placed on hold for 48 hours to allow you time to review your purchase and make any necessary changes. During this period, you may amend or cancel your order free of charge. If you cancel within 48 hours of placing your order, you will receive a full refund.

To ensure all order information remains accurate, any amendment or cancellation request must be submitted within this 48-hour period. Once your order has been processed and dispatched, changes to the order may incur a restocking fee of up to 10%, capped at a maximum of $375 per item. Address changes, however, remain free of charge after dispatch, where possible.

Delivery Information

All orders are dispatched on wooden pallets to ensure your furniture is protected during transit. Our standard delivery service is curbside only, meaning your order will be delivered outside your property. We recommend arranging assistance to move your furniture inside, as standard delivery does not include unpacking, assembly or removal of packaging.

Deliveries are available Monday to Friday within the United States. Weekend and international deliveries are not currently available.

• To ensure your order arrives before Thanksgiving, order before November 11th.
• To ensure your order arrives before Christmas, order by December 4th.

Scheduling Your Delivery

Once your order has been dispatched, you will receive a confirmation email with your tracking details. Our delivery partners, CEVA or XPO, will contact you directly to arrange a suitable delivery date. Please allow up to 48 hours for your tracking information to become available.

Alternatively, you can arrange your delivery directly with the courier:

• CEVA: You can schedule your delivery online using the booking link and tracking number provided in your dispatch email.
• XPO: You can contact XPO on (800) 755-2728 or email ltlccg@xpo.com. Please have your delivery ZIP code and PRO tracking number available.

We recommend booking your delivery appointment as soon as possible to avoid unnecessary delays.

Delivery Upgrades

Depending on your location, we may be able to offer the following upgrades:

• Room of Choice: Delivery to the room of your choice.
• White Glove Delivery: Room of choice, unboxing and packaging removal.
• White Glove Delivery with Assembly: Room of choice, unboxing, assembly and packaging removal.

Upgrades are subject to availability and additional charges. Please contact our Customer Service team by phone, email or WhatsApp to check eligibility. Where upgrades aren’t available, we may be able to help you find third-party assistance.

Packaging Removal

If you’ve selected White Glove Delivery with Assembly and aren’t sure yet whether you’ll keep your sofa, just let the assembly team know. They can leave the original packaging in a safe place of your choice, so it’s available if you need to arrange a return.

After Delivery

Please inspect your furniture within 72 hours of delivery and contact our Customer Service team promptly if anything is missing, damaged or incorrect.
 

Returns
 

Return Policy and Conditions

Returns must be requested within 30 days of receiving your item. Once approved, the item must be returned within the following 30 days. Our customer service team will arrange collection through our courier partner, CEVA, who will contact you directly to schedule a collection time. All collections are carried out via our doorstep service.

To be eligible for a refund, items must be returned in “like new,” resaleable condition, with all original packaging, accessories, manuals and components. Returned items must be free from stains, tears, odors, damage, excessive assembly marks or signs of heavy use. We strongly recommend keeping all original packaging until you’re certain you want to keep your item.

Return Fees

For approved returns, a return or restocking fee of up to 10% applies to cover collection, handling and logistics costs, capped at $375 per item. Additional charges may apply for special collection requirements or remote areas. Returns without original packaging are not accepted and may result in a 50% reduction in your refund.

Damaged or Faulty Items

Please report any visible damage or delivery issues within 72 hours of delivery so we can resolve the matter as quickly as possible. Our team will review your request and offer an appropriate solution in line with your warranty coverage, where applicable. If a manufacturing fault is confirmed, no return shipping or collection charges will apply.

Exchanges and Samples

We do not offer free exchanges. To help you choose with confidence, we highly recommend ordering our free samples, which arrive within 5 days. [Order your free samples here]

If you’d like to take advantage of current sale prices while you wait for your samples, we can place your order on hold until you’ve received and reviewed them. Once you’ve decided, we’ll process your order accordingly.

How to Start a Return

To begin a return, please contact our customer service team with your order number, the item(s) you’d like to return and the reason for the return. [Contact us here]

We’ll confirm the approved return method, let you know whether collection is available and provide packaging guidance where possible.