Frequently Asked Questions

Yes, we try to keep all products in stock at all times to ensure quick delivery. Most of our customers receive their orders within just a few days.

If your item is not available, we’ll reach out to you with options: you can choose to wait, switch to an in-stock color, or receive a refund. We’re committed to keeping your experience smooth and hassle-free.

Our products are built to last. With high-quality materials and expert craftsmanship, you can expect them to maintain their comfort, style, and durability for many years. While lifespan may vary based on use and care, our furniture is designed to stand the test of time, providing lasting value in your home.

Absolutely! Our products are designed with families and pets in mind. We use durable, easy-to-clean fabrics and sturdy construction to withstand daily use, whether it's from kids, pets, or both. Our furniture is built to handle the demands of an active household, so you can enjoy it worry-free.

While we primarily operate online to keep our prices affordable, our e-commerce model allows us to pass savings directly to you. That said, our team is always available to assist with any questions — whether online or over the phone — to make sure you feel confident in your purchase.

Yes, we offer financing options to make it easier to bring our furniture home. With our financing partners, you can choose flexible payment plans that fit your budget allowing you to pay over time.

Look out for the monthly payment example on each product page to get an idea of what your monthly payments could be.

Before ordering, we recommend measuring your space and checking it against the product dimensions on our website. Free swatches are also a great way to check colours against your room.

If you’d like to make changes after ordering, your order is held for 48 hours, and any amendments in that window are free of charge. Requests after this window may not be possible, and once an order has been dispatched, a restocking fee may apply. Please see our Shipping and Returns page for full details.

Please note that from 4th November, we will only hold orders for 24 hours before processing ahead of our festive period. This helps us keep delivery quick and smooth during our busiest time of the year.

Absolutely! Every Bellamia sofa has our signature cloud-like feel, designed with comfort and relaxation in mind.

Bellamia furniture is designed for quick and effortless assembly! In just 15 minutes, you can secure the arms and back to the base, attach the legs, and add the cushions with no tools required. Watch our step-by-step video to see how simple it is!

Absolutely! Our furniture is designed for easy assembly, and most people can put it together on their own. If you’d rather have someone handle it for you, we’ve partnered with TaskRabbit to help with lifting, assembling, or even rearranging your space. Simply contact our Customer Service Team.

No extra tools needed! The only thing required is an Allen wrench to tighten the legs, and we provide it for you. Watch our videos to see just how quick and easy the setup is!

Our sofas are designed to be delivered in compact, easy-to-handle boxes, to easily fit through standard doorways, hallways, lifts and staircases.

If you need to make changes to your order, please request them within 48 hours of placing your order by calling or emailing us at hello@bellamiacollections.com

Please note that, from 4th November, all orders will only be held for 24 hours before processing ahead of our Festive Period. This helps us keep delivery quick and smooth during our busiest time of the year.

Changes requested after this window may be subject to restocking fees and could affect your estimated delivery date.

This is very unlikely! Each piece is designed with a compact footprint and can be easily maneuvered before assembly. You can find the exact product and box dimensions on the product page under Dimensions. We also provide detailed dimension drawings to help you measure your space accurately.

If you're not ready to receive your furniture just yet, just let us know and we can hold your order for up to 90 days!

Yes, absolutely! We use 256-bit encryption, the same level of security used by banks, to protect your payment details. Your information is securely processed, and we do not store your credit card details. You can shop with confidence knowing your transaction is safe.

We are unable to guarantee an exact delivery date as our delivery partners will contact you to arrange an appointment for delivery. However, we can provide an estimated delivery window based on your orders dispatch date.

Yes, you can book your delivery by following the instructions below:

CEVA: They’ll text or call to arrange delivery and will try up to 3 times, so please keep your phone handy. You can also book directly with CEVA. Just enter your tracking number using this link.

XPO: XPO will call you to arrange a delivery date however, you can also call XPO on 800-755-2728 or email ltlccg@xpo.com. Please have your ZIP code and PRO number (your XPO tracking number) ready.

We don’t offer weekend deliveries, as our deliveries run Monday to Friday. If you have any specific requirements, please don’t hesitate to ask, and we’ll see what we can do to help!

Yes! We offer a range of delivery upgrades depending on your location. Simply contact our team via phone, email or WhatsApp, and we'll be happy to check availability for your address.

Our delivery upgrade options include:

• Room of Choice: Delivery directly to your preferred room.
• White Glove Delivery: Delivery to your chosen room, including unboxing and removal of all packaging.
• White Glove Delivery with Assembly: Delivery to your chosen room, including unboxing, full assembly and removal of all packaging.

Delivery upgrades are subject to an additional charge and are only available in selected areas.

If an upgrade isn't available in your area, our team can help you explore alternative options, including arranging assistance through a third-party service such as Taskrabbit.

All orders are dispatched on wooden pallets to maintain safety during transit. Your item(s) will be left at the curbside only, so you may need help moving them into your home. Please note that standard delivery does not include removal of packaging, so you will need to dispose of it yourself.

We currently ship to the 48 contiguous US states, excluding Alaska and Hawaii.